Once you are at the checkout, you can apply a gift voucher or discount code in the discount window, then select ‘apply’. If the discount amount has not been taken off your total, the code has not applied correctly.

We accept Visa, Mastercard, AMEX, Afterpay, and Laybuy. When shopping online your payment will be processed securely through Shopify Payments.

Once you have placed your order, you should receive a confirmation email straight away. If you haven’t received an email, please check your spam folder first and then contact hello@deadlyponies.com so we can look into your order.

We offer complimentary standard shipping for all orders worldwide. You can find more information on our shipping policy here

Your tracking number and a link to the courier service delivering your order can be found in your order confirmation email. Your order confirmation will be emailed to the email address provided by you when you placed the order. Alternatively, you can login to your Deadly Ponies account to access tracking information through the dashboard.

We use a range of delivery providers around the world depending on who we think will get your order to you the fastest. The approximate delivery time provided are estimates only and exclude any courier delays or processing time.

New Zealand & Australia: Express Shipping 1-2 business day

International orders are sent via DHL express and times will vary depending on where in the world you are located.

Yes, we offer 30 day returns on all items. To read our full Returns Policy click here

Please email us at hello@deadlyponies.com with your order number and a photo of the fault, alternatively you can submit a message through our online contact form here, once we receive your request we will be in contact with next steps.

We offer free returns within 30 days.

To proceed with a return or an exchange please contact us or email hello@deadlyponies.com.

The first time you log in to deadlyponies.com after July 24th 2023, you will need to activate your account on our new website by clicking Sign Up. Enter the email from your existing Deadly Ponies account to create a new password and access your dashboard & loyalty points.

No, your Deadly Ponies account and Pony Club loyalty account are connected via your unique email. Once you have created your Deadly Ponies account, you will be able to access your Pony Club account via the online loyalty programme.

You can unsubscribe from our mailing list while still maintaining your Deadly Ponies account, simply click the link ‘unsubscribe here’ at the footer of every email to update your preferences.

An exclusive tiered loyalty programme, designed to elevate the Deadly Ponies experience through first access to new collections, events, and club perks. Pony Club members will enjoy exclusive birthday rewards, gift-with-purchase opportunities throughout the year, and tailored anniversary gifts.

Earn points on all Deadly Ponies purchases made online or in-store. You will earn 1 point for every $1 spent on all qualifying purchases.

Earning Deadly Ponies’ loyalty points throughout the year will allow you to move through the programme’s tiers, and you will have access to exclusive benefits and rewards.

Become a member of our Pony Club by creating an account here. Join today to start earning points and exclusive rewards.

Visit our online loyalty hub here and login to your loyalty account. Here you can see your current tier status

Earn 1 point for every $1 spent, points can be earned by making a purchase online or in-store at any of our locations across New Zealand and Australia. You can also earn points for completing other activities such as creating an account or referring a friend. Bonus points offers may be offered from time to time in that circumstance the bonus points offer would apply. Spend excludes service and delivery charges, any returns or refunds will be deducted from your points balance upon the refund or return being processed. Points are updated overnight and will be available to view in your account.

Your tier status is reviewed and refreshed 12 months from the date your account is created. Within this 12-month period, you have the opportunity to earn points to remain in the tier for another year, or even move up. You can track your expiry date on your account dashboard and you will be notified 30 days before your points are due to expire

Once you have created your Pony Club loyalty account, any year-to-date purchases previously made will be attributed to your account; you will be able to see your total points when logged in. Points are updated overnight so any purchases, returns, or bonus points will be available to view in your Pony Club account.

You will remain in your current loyalty tier for 12 months. During this time you can move up a tier based on points earned. After 12 months your account will be reviewed and you may be moved up or down tiers depending on your annual spend.

Every purchase made with Deadly Ponies will go towards qualifying for the next tier. Your points are accumulated over 12 months.

Your tier for the next 12 months depends on the number of points you have earned by the date of your tier expiry. If you’ve moved down a tier, it is because you haven’t met the qualifying point total within the 12-month period.

Unlock VIP access to exclusive offers only available to Pony Club members. Enjoy collection releases ahead of the rest, alongside limited-edition capsules, events, and discover keepsakes with first access to archive promotions. Pony Club Gold and Pony Club Black members will also receive annual club boxes, with exclusive offerings that cannot be bought. The higher your tier, the more benefits.

You will receive an email advising when your club box is available, this will be able to be redeemed at checkout and either shipped directly to you or collected from your local Deadly Ponies store

Loyalty emails will be sent to provide our Pony Club members with updates to their accounts and news on rewards or exclusive events. We will ensure our loyalty members only receive the most important and exciting news. You can also manage your preferences via the link at the bottom of our emails.

You can update your customer profile by logging into your account here

If you are a member of The Pony Club then you will continue to receive emails about your account and any rewards you available to redeem.

Please email hello@deadlyponies.com and one of our team will be able to assist.

On the unlikely occasion that you find yourself wanting to be excluded from our DP loyalty, you can opt-out by emailing hello@deadlyponies.com and our support team will assist you through the next steps.